To fix this, remove your email account from the Mail app, and see if you can enable Cortana. If you have a corporate Exchange account configured in the Mail app–perhaps a work or school account–it may not allow Cortana to be used. Talk about a horribly vague error message! In our research, this can be caused by a number of different things. You may see a message that “Cortana is disabled by company policy”, even if your computer is not managed by a company.
If Cortana Is Disabled by “Company Policy”Ĭortana is a popular victim.
